We've created a singular guide that includes all of our available troubleshooting guides GPS issues on Android devices but we recommend that you do all the steps if the issue persists.
- Other apps are showing my location but Endomondo does not?
- My Phone's GPS does not work with your application?
- My device's signal does not turn Green?
- Distance varies on the same route/ or is different to my friends’ phone?
- Endomondo using GPS influences the battery on my phone?
- What is the cost of using Endomondo abroad/on vacation?
Endomondo Support: There are numerous factors which can affect the quality of a device's accuracy, this may be the device model and its operating system, your cellular network, weather conditions and whether you are tracking in an open area, clear off tall trees or tall buildings that can block the GPS signal or decrease its quality. Additionally, please note that certain cell phone covers / cases can block GPS signal on your device.
This alone can cause miscalculations when tracking with any application.
First step in troubleshooting GPS issues is making sure that you are using the latest version of the Endomondo application. Please also note that other applications such as Google Play services and Google Maps need to be updated to the latest release for optimal experience.
Update the Endomondo application on Android:
Uninstall the Application and Install again:
In odd cases, there may be an issue with the installation of the application and therefore if you're experiencing an issue it's recommended that you try this step.
Ensuring that GPS is enabled on your device:
Setting Date and Time automatically:
In some cases the quality of your tracking can be affected by your Time and Date settings, if this is currently manually set please consider to change it so that it is set automatically for the most accurate and up to date information.
Restart your device:
It is considered healthy for the device to restart it every now and then and often helps in solving issues.
Using Flight Mode:
In some cases it may help to activate and disable 'Flight Mode' to get GPS working again.
Here are the steps you’ll need to follow to adjust your power management settings in order to resolve this issue for the most commonly reported devices:
Access your phone settings -> battery -> power saving mode -> battery optimization -> select app -> don’t optimize -> save.
Access Battery settings -> App Power Saving -> Details -> Endomondo -> Disabled
Turn Energy Settings to Normal and add Endomondo to “Protected Apps”
Please note that these settings and their locations may differ from device to device!
Recurring issues with tracking on Android devices running versions 6 and higher.
While this setting (Optimization) is active it may result in the application crashing or not tracking distance and therefore we’d like to encourage users to disable optimization for Endomondo if Enabled.
For Samsung devices running Android 6 and higher
Please go to your phone settings – Applications – Select three dot menu (Top right corner) – Select ‚Special Access‘ – Select ‚Optimize Battery usage‘ – Find Endomondo on the list and make sure that it is not selected.
For Huawei devices running Android 6 and higher.
Please go to your phone settings -> Select 'Apps' -> Select 'Advanced' (At the bottom) -> Select 'Ignore optimisations' - Press 'Allowed' and select 'All apps' - Find Endomondo on the list and set to 'Allow'
For HTC devices running Android 6 and higher.
For MIUI devices running Android 6 and higher.
Please go to your phone Settings - Additional Settings - Battery & performance - Manage apps' battery usage - Choose apps and select Endomondo.
Also, please go to your phone Settings - Additional Settings - Privacy - Location.
Check that you are using High Accuracy for Location Mode and also allowing location access.
Configure app so it can use GPS in the background.
Sony devices running Android 6 and higher
Please go to your Phone settings -> Select ‚Battery‘ -> Select the (...) menu in the top right corner and press ‚Battery optimisation‘ -> Select ‚Apps‘ -> Select ‚Endomondo‘.
Please go to your phone settings - ‘Battery & power saving’ – Select ‘Battery usage’ – ‘Ignore optimizations’ – Turn on to ignore battery optimization for Endomondo.
Please go to your phone settings – Select ‘Battery’ – Select ‘Battery optimization’ - switch to the ‘All apps list’ (Top menu) – Select Endomondo and choose ‘Don’t optimize’
Motorola devices running Android 6 or higher
Please go to your phone settings – Select ‘Battery’ – tap the menu in the top right corner () – Select ‘Battery optimization’ – Tap ‘Not optimized’ and select ‘All Apps’ – Find Endomondo on this list and Select ‘Don’t Optimize’.
There are many other smaller brand smartphones available that use Android, these settings may differ. If your device is not in our list, please try to locate a similar setting as mentioned for one of the brands above and apply it to fix the issue with faulty tracking or crashes of the Endomondo application.
The Endomondo application needs permission to access location from your device, as of Android version 6.0 and up, this permission is requested when first using the application on your device.
To make sure that Endomondo has permission to use location on your device, please go to your Phone settings -> Apps -> Endomondo -> Permissions
In some cases, it may help to use third-party applications if the aforementioned troubleshooting guides are not successful.
GPS status and toolbox.
Essentially, this app lets you flush and re-download your AGPS data, which can help re-acquire the correct satellites. From within this application, please activate the following setting:
- Select the top left menu -> Settings -> Background Behavior -> Use Gps when screen is off (Turn this on)
- Select the top left menu -> Manage A-GPS state -> Select 'Reset'
- Select the top left menu -> Manage A-GPS state -> Select 'Download'
- Leave the app running the next time you track with Endomondo.
Application that allows the user to lock their GPS signal so that the signal is not lost when moving around apps, such as maps, navigation or geocaching.
Answer: Endomondo uses GPS to track workouts, whereas other applications such as 'Maps' can place your location on a map using cellular networks or Wi-Fi to estimate your location on a map. Only GPS generates location co-ordinates (Longitude and Latitude) which Endomondo uses to trace the route of your workout and calculate the distance of your track, this cannot be done with location estimates using cellular networks and/or Wi-Fi.
Answer: The Endomondo application depends on your devices GPS being turned on and the aforementioned settings and conditions. The quality and the time it takes to get a GPS signal is solely dependent on your device and it's hardware.
Answer: There are four stages (colors) to define the status of the GPS connection.
|Red = No signal||Yellow = Searching||Orange = GPS signal (Less than 5 satellites connected)||Green = Good GPS signal (More than 5 satellites connected)|
Answer: The GPS hardware in the phones can differ from phone to phone. Some phones are better at picking up the satellite signals and pinpointing the actual position and are therefore, more accurate than others. It is always possible that wrong track points will be picked up by the phone. To minimize the error margin, we filter all track points to remove as many errors as possible. In general, distance tracked by GPS should only vary within 0-2% if there is a good satellite signal.
Answer: The battery consumption varies a lot from phone to phone and it depends on how many other applications and services you are using at the same time. For instance, it often helps significantly to turn off Bluetooth, WiFi and other services if you are not using them.
Most new phones can track with the GPS on for 4-6 hours before recharging, whereas the best phones can track for up to 12 hours before recharging. A battery that has been used a lot will often drain faster, so it might help to get a new battery.
If you’re a Premium member on Android, iPhone and BlackBerry 10 you can use Low Power Mode. You can read more about low power mode here.
Answer: You can safely use Endomondo to track your workouts while you are on vacation abroad. Just remember to put your phone in "flight mode". Endomondo does not need an active data connection to track your workouts - only connection to the GPS. You can then open Endomondo once you are back in the wifi coverage of the hotel, to upload the workout.
Please note that features such as pep talks and live tracking won't work when data connection is off.